Fountain of Youth LC ("we", "our", or "us") respects your privacy. This Policy explains how we collect, use, and protect information when you visit fountainofyouthlascruces.com (the "Site") or interact with our clinic. It also summarizes how our practice handles Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).
1. Website vs. Medical Records
This Policy covers information collected through the Site. Information we collect inside the clinic (medical history, exam findings, diagnoses, lab results, medications, insurance) is Protected Health Information (PHI) and is governed by HIPAA and our separate Notice of Privacy Practices, which you will receive at your first visit or on request.
2. Information We Collect on the Site
- Information you submit. When you fill out our contact form, request a consultation, or email us, we collect your name, email, phone number, and any message content you choose to share.
- Automatically collected. Our servers and analytics tools log standard information such as IP address, browser type, device type, pages viewed, referring URL, and time spent on pages.
- Booking data.Consultation appointments booked through Fresha are handled on Fresha's platform under Fresha's own privacy policy.
- What we do NOT ask for on the Site. Please do not submit sensitive medical information, social-security numbers, or insurance details through the public contact form. Share that information only during your clinical visit or through a HIPAA-compliant portal.
3. How We Use Information
- Respond to your inquiry and schedule your consultation.
- Provide, improve, and secure our Site.
- Send service-related communications (confirmations, reminders, changes to services). We do not sell your information.
- Comply with legal obligations, including medical record-keeping and public-health reporting where applicable.
4. Cookies & Analytics
We use Google Analytics 4 to understand how visitors use the Site. GA4 sets cookies that measure page views, sessions, approximate location, device type, and referral sources. We have configured GA4 to respect IP-anonymization and do not share data with Google for advertising personalization. You can opt out by installing the Google Analytics opt-out browser add-on or by using your browser's Do Not Track / cookie-blocking settings. You may also clear cookies at any time from your browser preferences.
5. Sharing Your Information
We share information only with the service providers we need to run the clinic and Site: our electronic medical records system, compounding pharmacies, lab providers, our online booking provider (Fresha), our email and form-submission providers (Web3Forms), and Google Analytics. Each of these providers is bound to handle data according to their own privacy and security obligations. We do not sell, rent, or trade your information. We may disclose information when required by law, court order, or to protect the rights, safety, or property of patients, staff, or the public.
6. HIPAA & Your Medical Records
Protected Health Information collected during clinical care is governed by HIPAA. Our Notice of Privacy Practices describes how PHI may be used for treatment, payment, and healthcare operations, and lists your rights, including the right to access, amend, and request an accounting of disclosures of your records. Ask our front desk for a copy or request one by email at youthfulbliss2@gmail.com.
7. Your Choices
- Access & corrections. Email us to access, correct, or delete information you have submitted through the Site.
- Marketing communications. We do not run marketing email campaigns. Any email from us is a direct response to an inquiry or a service-related message.
- Cookies. You can block or delete cookies through your browser. Blocking essential cookies may break part of the Site.
8. Data Security
We use HTTPS across the Site, limit staff access to personal data on a need-to-know basis, and work with vendors that use industry-standard safeguards. No online system is 100% secure. If a breach involving personal information occurs, we will notify affected individuals as required by New Mexico law and HIPAA.
9. Children
Our services are intended for adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has submitted information through the Site, email us and we will remove it.
10. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top shows the most recent change. Continued use of the Site means you accept the revised Policy.
11. Contact
Questions or requests about your information:
Fountain of Youth LC
901 E University Ave, Bldg 965, Suite B
Las Cruces, NM 88001
(575) 805-9166 • youthfulbliss2@gmail.com